Luxury Banff Hotel
Welcome to Banff, Alberta
The Otter Hotel
Settle into a rejuvenating mountain escape at Otter Hotel, a new luxury hotel in Banff nestled along the peaceful forest edge of Banff Avenue. Designed to inspire rest, connection, and adventure, this Banff hotel blends contemporary alpine style with the natural beauty of Banff National Park. Surrounded by towering lodgepole pines and framed by sweeping Rocky Mountain views, The Otter offers a warm, grounding retreat just moments from the vibrant heart of downtown Banff.
Situated in uptown Banff, the Otter Hotel offers a tranquil setting to unwind, just a short distance from the area’s top attractions, outdoor adventures, shopping, and dining. The hotel’s thoughtfully designed rooms feature modern comforts, elevated finishes, and inviting spaces to relax after a day of exploring the Canadian Rockies. Guests can indulge in exceptional on-site dining at Good Folk, where locally inspired cuisine, handcrafted cocktails, and a welcoming atmosphere create one of Banff’s most memorable dining experiences. Unwind in the rooftop hot pools while taking in panoramic mountain views, gather around the outdoor fire pits, or restore both body and mind in the sauna and fully equipped fitness room.
For travellers seeking a hotel in Banff with luxury amenities, mountain views, and an authentic connection to nature, the Otter Hotel offers a truly elevated experience. Discover the perfect balance of adventure, relaxation, and refined comfort in the heart of the Canadian Rockies.
Discover Your Stay Options
Good things happen here
Enjoy exquisite dining at Good Folk, Banff’s newest uptown culinary destination. From handcrafted cocktails to locally inspired dishes, every detail is thoughtfully designed to elevate your experience and delight your senses.
Meet with friends both new and old, enjoy culinary delights sure to please your palate, and relish in unforgettable moments.
The Extra Touches During Your Stay
An Elevated Experience
Personalized Coffee
At Otter Hotel, we offer personalized artisanal coffee from Sudden Sally for each guest at check-in to enjoy in the comfort of their room.
The Key to Banff
This is our special offering for all of our guests to enjoy during their visit. We invite you to take advantage of exclusive offers from local restaurants, shops, and activities.
On Site Parking
We are pleased to offer our guests complimentary underground heated parking, with EV charging stalls available. Guests will find both Tesla and Flo chargers.
Complimentary Local Transit
All Otter Hotel guests receive a complimentary ROAM Banff Bus Pass for use during their stay within the Banff Townsite. Additional routes are available for a fee.
What Our Guests Are Saying
Kind Words
Great place to stay in Banff. Amazing service, great staff, and some nice extras with coffee and tea. Heated garage parking. And with Good Folk restaurant in the lobby, how can you go wrong?
Mike Prevost
April 18, 2026
Amenities and Activities
Stay, Dine, Adventure
Rest & Rejuvenate
Our mountain sanctuary is removed from the hustle and bustle of downtown Banff, and offers a quiet respite after the day’s adventures.
Good Food & Good Times
Refined Canadian flavours and an intimate ambiance create a dining escape like no other at Good Folk restaurant, located in the Otter Hotel.
Experience & Explore
Step outside our doorstep and into the great outdoors. Experience the best of Banff from adventures to shopping and more.
reservation details
Most Frequently Asked Questions
Cancellation policy
To avoid penalty of first night room rate plus taxes, reservations must be cancelled 72 hours prior to arrival. In case of No-Show, the first night room rate plus taxes will be charged.
Deposits
There is no deposit required for single reservations booked directly with us! All we need is a credit card on file as a guarantee on the room and the ability to enforce our cancellation policy.
For bookings of 3 rooms or more we require a deposit of 1 night + tax, this deposit is refundable if cancelled outside of our 72hr cancellation policy.
Group Bookings
If you would like to make a group reservation for a function, or an otherwise larger group, please call the Reservations Team directly on 1(866) 474-0428 or email events@banfflodgingco.com
Arrival
Check-in: anytime after 4:00 pm
Check-out: prior to 11:00 am
Pre-authorisation
On check-in a pre-authorisation equal to your total anticipated stay plus $50 per night for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.