Luxury Banff Hotel
Rooftop hot pools, mountain views, Good Folk dining, and contemporary alpine rooms in peaceful uptown Banff.
Welcome to Banff, Alberta
The Otter Hotel
Set along the peaceful forest edge of Banff Avenue, Otter Hotel is a contemporary alpine hotel in uptown Banff, just minutes from downtown. Modern rooms, mountain views, and thoughtful amenities create a comfortable base for exploring Banff National Park.
Stay in thoughtfully designed rooms, dine at Good Folk, or unwind in the rooftop hot pools overlooking the surrounding mountains. Guests can also enjoy outdoor fire pits, a sauna, a fitness room, and other hotel amenities.
Discover Your Stay Options
Good things happen here
Enjoy exquisite dining at Good Folk, Banff’s newest uptown culinary destination. From handcrafted cocktails to locally inspired dishes, every detail is thoughtfully designed to elevate your experience and delight your senses.
Meet with friends both new and old, enjoy culinary delights sure to please your palate, and relish in unforgettable moments.
The Extra Touches During Your Stay
An Elevated Experience
Personalized Coffee
At Otter Hotel, we offer personalized artisanal coffee from Sudden Sally for each guest at check-in to enjoy in the comfort of their room.
The Key to Banff
This is our special offering for all of our guests to enjoy during their visit. We invite you to take advantage of exclusive offers from local restaurants, shops, and activities.
On-site Parking ⓘ
We are pleased to offer our guests complimentary underground heated parking, with EV charging stalls available. Guests will find 7 FLO chargers.
Complimentary Local Transit
All Otter Hotel guests receive a complimentary ROAM Banff Bus Pass for use during their stay within the Banff Townsite. Additional routes are available for a fee.
What Our Guests Are Saying
Kind Words
Great place to stay in Banff. Amazing service, great staff, and some nice extras with coffee and tea. Heated garage parking. And with Good Folk restaurant in the lobby, how can you go wrong?
Mike Prevost
April 18, 2026
Amenities and Activities
Stay, Dine, Adventure
Rest & Rejuvenate
Our mountain sanctuary is removed from the hustle and bustle of downtown Banff, and offers a quiet respite after the day’s adventures.
Good Food & Good Times
Refined Canadian flavours and an intimate ambiance create a dining escape like no other at Good Folk restaurant, located in the Otter Hotel.
Experience & Explore
Step outside our doorstep and into the great outdoors. Experience the best of Banff from adventures to shopping and more.
reservation details
Most Frequently Asked Questions
Cancellation policy
To avoid penalty of first night room rate plus taxes, reservations must be cancelled 72 hours prior to arrival. In case of No-Show, the first night room rate plus taxes will be charged.
Deposits
There is no deposit required for single reservations booked directly with us! All we need is a credit card on file as a guarantee on the room and the ability to enforce our cancellation policy.
For bookings of 3 rooms or more we require a deposit of 1 night + tax, this deposit is refundable if cancelled outside of our 72hr cancellation policy.
Group Bookings
If you would like to make a group reservation for a function, or an otherwise larger group, please call the Reservations Team directly on 1(866) 474-0428 or email events@banfflodgingco.com
Arrival
Check-in: anytime after 4:00 pm
Check-out: prior to 11:00 am
Pre-authorisation
On check-in a pre-authorisation equal to your total anticipated stay plus $50 per night for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.