Your mountain sanctuary
Welcome to The Otter Hotel
Settle into a rejuvenating stay at the Otter Hotel, the newest retreat nestled among the forest edge on Banff Avenue. Guests can look forward to a warm, grounding ambiance with views of towering lodgepole pines and the surrounding mountains.
Discover Your Stay Options
Good things happen here
Coming soon… Banff’s newest uptown culinary destination. From hand-crafted cocktails to locally inspired dishes, every detail is thoughtfully designed to elevate your experience and delight your senses.
Meet with friends both new and old, enjoy culinary delights sure to please your palate, and languish in unforgettable moments.
The Extra Touches During Your Stay
An Elevated Experience
Personalized Coffee
At Otter Hotel, we offer personalized artisanal coffee from Sudden Sally for each guest at check-in to enjoy in the comfort of their room.
The Key to Banff
This is our special offering for all of our guests to enjoy during their visit. We invite you to take advantage of exclusive offers from local restaurants, shops, and activities.
On Site Parking
We are pleased to offer our guests complimentary underground heated parking, with EV charging stalls available. Guests will find both Tesla and Flo chargers.
Complimentary Local Transit
All Otter Hotel guests receive a complimentary ROAM Banff Bus Pass for use during their stay within the Banff Townsite. Additional routes are available for a fee.
What Our Guests Are Saying
Kind Words
If you are looking for a modern and clean hotel for some good night’s sleep and a very helpful and friendly staff, consider the Otter! We stayed here for 3 nights in total. The staff, especially front desk at the Otter, couldn’t be any more helpful and charming
Dennis
October 1, 2024
Rest & Rejuvenate
Our mountain sanctuary is removed from the hustle and bustle of downtown Banff, and offers a quiet respite after the day’s adventures.
Sip & Savour
Satisfy your cravings with elevated comfort foods and artisanal cocktails at Sudden Sally, located just a stone’s throw away.
Experience & Explore
Step outside our doorstep and into the great outdoors. Experience the best of Banff from adventures to shopping and more.
reservation details
Most Frequently Asked Questions
Cancellation policy
To avoid penalty of first night room rate plus taxes, reservations must be cancelled 72 hours prior to arrival. In case of No-Show, the first night room rate plus taxes will be charged.
Deposits
There is no deposit required for single reservations booked directly with us! All we need is a credit card on file as a guarantee on the room and the ability to enforce our cancellation policy.
For bookings of 3 rooms or more we require a deposit of 1 night + tax, this deposit is refundable if cancelled outside of our 72hr cancellation policy.
Group Bookings
If you would like to make a group reservation for a function, or an otherwise larger group, please call the Reservations Team directly on 1(866) 474-0428 or email events@banfflodgingco.com
Arrival
Check-in: anytime after 4:00 pm
Check-out: prior to 11:00 am
Pre-authorisation
On check-in a pre-authorisation equal to your total anticipated stay plus $50 per night, up to 4 nights (max of $200) for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.